Job Description

Introduction

Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants. 

IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move.

IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM’s workplace culture at IOM workplace culture | International Organization for Migration

Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal and internal-equivalent candidates are considered as first-tier candidates.

Organizational Context and Scope

As part of the Voluntary Assisted Return (AVR) response provided by IOM for extra-regional migrants fromtheUnitedStates,aswellasothernationalitiesintheAmericas,IOM in Costa Rica is seeking to hire AVR case managers who, as part of a comprehensive approach, will be responsible for both case management and psychosocial support for beneficiaries. The tasks to be performed are:

Responsibilities

Qualifications

Required Qualifications and Experience

Education

• Professional with a bachelor’s degree in psychology, with four years of relevant experience; and registered with the Professional Association of Psychologists. 

• Generalstudiesingenderstudies,migration,casemanagement,peaceandconflictstudies, willbe anadvantage.

 

Accredited Universities are those listed in the UNESCO World Higher Education Database.

Experience

• Minimumoffouryearsofexperienceinworkingwithvulnerablepopulations.

  • FluencyinEnglishisrequired(atleastB2level).

  • Fluencyinanyotherlanguage(French,Arabic,Russian,Mandarin, Portuguese)isanadvantage.

  • Previousexperienceincasemanagementinhumanitariansettings.

  • Experienceincommunicatingandworkingwithawiderangeofpeople,includingthosefrom culturallydiversebackgrounds.

  • Previousexperienceinprotectionactivitiesinrelatedinterventionareasisanadvantage.

  • ExperienceincoordinatingwithinstitutionalandUNcounterparts.

  • Excellentwritingandsystematizationskills.

  • Excellentanalyticalskills.

  • Abilitytomultitask.

  • Excellentorganizationalandplanning skills.

  • Abilitytoincorporatealldiversitiesintowork.

  • Excellentandproven abilitytoworkbothin ateamandindependently.

     

Skill

TheAVRCaseManagermusthave thefollowingtechnicalandpersonalskills:

 

-Responsibility:

Acceptandgiveconstructivecriticism.

Followallprocedures,processesandpolicies.

Meetdeadlines,cost,andqualityrequirementsfor results.

Checkyourownworktocorrectmistakes.

Assumeresponsibilitytomeetcommitmentsandpossibledeficiencies.

 

-Customerorientation:

Identifytheimmediateandperipheral clientsofthejob.

Establishandmaintaineffectiveworkingrelationshipswithclients.

Identifyandverifychangesintheneedsofclients, includingdonors, governmentsand projectbeneficiaries.

 

-Continuous learning:

Contribute to thelearningofcolleagues.

Showinterestinimprovingrelevantskills.

Showinterestinacquiringrelevantskillsfromotherfunctionalareas.

Keepabreastofdevelopmentsinyourfield ofexpertise.

 

-Communication:

Activelysharerelevantinformation.

Communicateclearlyandlisten/receivefeedbackonprioritiesandprocedures.

Writeclearlyand effectively,adaptingthewordingandstyletotheintendedaudience.

Listeneffectivelyandcommunicate clearly,tailoringdelivery totheaudience.

 

-CreativityandInitiative:

Proactivelydevelopnewwaystosolveproblems.

LeadershipandNegotiation

Convinceotherstoshareresources.

Presentgoalsassharedinterests.

 

-Performancemanagement:

Provideconstructivefeedbacktocolleagues.

Providefair,accurate,timelyandconstructivestaff evaluations.

AppropriatelyutilizepersonnelevaluationsinrecruitmentandotherrelevantHR procedures.

 

-Planningandorganization:

Set clear and achievable goals consistent with agreed priorities for herself/himself and others.

Identifypriorityactivitiesandtasksforherself/himselfandothers.

Organizeanddocumentworktoallowforplannedorunplannedhandover.

Identifyrisksanddevelopcontingencyplans.

 

-Professionalism:

Master thesubjectrelatedtoyourresponsibilities.

Identifyfundamentalproblems,opportunitiesandriskswithresponsibilities.

Incorporate gender-related needs, perspectives and concerns, and promote gender equality participation.

Persistent,calmandcourteousinthefaceofchallengesandstress.

Treatallcolleagueswithrespectanddignity.

Workeffectivelywithpeopleofdifferentculturesadaptingtorelevantculturalcontexts.

KnowledgeableandpromoteroftheIOM'smainmandateandmigrationsolutions.

 

-Teamwork:

Activelycontributetoan effective, collegial andfriendlyteamenvironment.

Contributeandmeetteamgoals.

Givecreditwhereitisdue.

Seekinputandfeedbackfrom others.

Appropriatelydelegatetasksandresponsibilities.

Activelysupportandimplementfinalteamdecisions.

Takejointresponsibilityfortheteam'swork.

 

-TechnologicalKnowledge:

Learnaboutthetechnologicaldevelopmentsavailable.

Proactivelyidentifyandadvocateforprofitabletechnologysolutions.

Understand the applicability and limitation of technology and seek toapply it tothe appropriate job.

 

Languages

All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish).

For this position, fluencyinSpanishandEnglishisrequired(oralandwritten).

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators Level 1

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators Level 2, if with direct reports

• Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
• Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
• Humility: Leads with humility and shows openness to acknowledging own shortcomings. 

Notes

Please refer to this link for guidance on IOM Job Category.

 

Como Aplicar:

Los candidatos deben presentar su oferta por medio de la plataforma. No se tendrán en cuenta las solicitudes recibidas después de esa fecha. Los candidatos preseleccionados serán convocados a una entrevista.   

 

La aplicación debe incluir:   

• Curriculum.

• Título completo de licenciatura en psicología.

• Inscripción en el colegio de psicólogos. (Las personas postulantes deberán adjuntar evidencia de su incorporación vigente en el Colegio de Profesionales en Psicología de Costa Rica). 

 

*Para esta posición las personas postulantes deberán contar con un buen nivel de inglés.

 

• Esta oferta de empleo está sujeta a la contratación local. Solo podrán optar al puesto aquellas personas que dispongan de un permiso de residencia y de trabajo válido para el país en el que se encuentra el puesto.
• Este puesto tendrá una duración inicial hasta diciembre 2026, con posibilidad de prórroga, siempre que haya fondos disponibles.
• Solo se contactará con los candidatos preseleccionados. 
• Cualquier oferta que se haga al candidato en relación con esta convocatoria de vacante está sujeta a la confirmación de la financiación.
• El nombramiento estará sujeto a la certificación de que el candidato es médicamente apto para el puesto, a la verificación de la residencia.
• La OIM aplica una política de tolerancia cero ante conductas incompatibles con los fines y objetivos de las Naciones Unidas y de la OIM, incluyendo la explotación y el abuso sexuales, el acoso sexual, el abuso de autoridad y la discriminación por motivos de género, nacionalidad, edad, raza, orientación sexual, origen religioso o étnico o discapacidad.
• La OIM no cobra ninguna tasa en ninguna fase de su proceso de selección (solicitud, entrevista, tramitación, formación u otras tasas). La OIM no solicita ninguna información relacionada con cuentas bancarias.
• La OIM solo acepta solicitudes debidamente cumplimentadas presentadas a través del sistema de selección en línea de la OIM. La herramienta en línea también permite a los candidatos realizar un seguimiento del estado de su solicitud.

 

 

La Organización Internacional para las Migraciones (OIM) no discrimina por motivos de discapacidad, edad, identidad y expresión de género, orientación sexual, nacionalidad, identidad racial, creencias religiosas, entre otras. La OIM está comprometida con un entorno diverso e inclusivo y por ello su personal proviene de una amplia gama de entornos socioeconómicos y perspectivas del mundo. Se alienta especialmente las candidaturas de mujeres, personas afrodescendientes y personas LGBTIQA+ que se encuentren cualificadas y cumplan los requisitos de cada vacante

The International Organization for Migration (IOM) does not discriminate on the basis of disability, age, gender identity and expression, sexual orientation, nationality, racial identity, religious beliefs, among others. IOM is committed to a diverse and inclusive environment and therefore its staff come from a wide range of socio-economic backgrounds and world perspectives. Candidates from women, people of African descent and LGBTIQA+ people who are qualified and meet the requirements of each vacancy are especially encouraged. 

Required Skills

Job info

Contract Type: Special Short term ungraded (Up to 9 months)
Org Type: Country Office
Vacancy Type: Call for Applications
Recruiting Type: General Service
Grade: UG
Is this S/VN based in an L3 office or in support to an L3 emergency response?: No